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Identity of the Data Controller

FP Solutions Ltd  (We/ FPS) a company registered in England and Wales under company registration number 08692571, whose registered office is located at Century House, 13 St. James Court, Friar Gate, Derby, DE1 1BT is committed to protecting the privacy and security of your personal information.

FP Solutions Ltd is a “data controller” in relation to the data it collects in relation to website. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy policy.

This policy and notice applies to all users of our website:

Please read this notice, together with any other data notice we may provide you on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

 Data protection principles

We will comply with data protection law. This says that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way.

2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

3. Relevant to the purposes we have told you about and limited only to those purposes.

4. Accurate and kept up to date.

5. Kept only as long as necessary for the purposes we have told you about.

6. Kept securely.

The kind of personal information we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are "special categories" of more sensitive personal data which require a higher level of protection.

We will collect, store, and use the following categories of personal information about you:

  • Contact details such as name, title, addresses, telephone numbers, and email addresses.

How is your information collected?

  • We collect data directly from you by you opting to complete the ‘contact us form’ on our website.

How we will use information about you

  • We use the information you provide to communicate with you by either email or by telephone about our products and services.

Change of purpose

  • We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

  • Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Data sharing

  • We do not share any data provided by you via our website, with anyone outside of FP Solutions Ltd.

Transferring information outside the EU

  • We do not transfer data outside of the EU and data residing complies with GDPR regulations.

Data security

  • We have measures in place to protect the security of your information that include but are not limited to:

  •  FP Solutions have implemented information security policies, technical measures, and rules in line with the Cyber Essentials Framework to protect any personal information under our control.

  • We use Transport Layer Security (TLS) encryption (also known as HTTPS) for all transmitted data.  Our services are hosted by trusted data centres that are independently audited.

  • All web sites have certificates, only secure access is permitted.

  • Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

  • We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.


Data Retention

How long will we use your information for?


  • We only retain and use your personal information until expiry of our relationship or you request for us to no longer contact you.

Your rights in connection with personal information

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

  • Request the transfer of your personal information to another party.


If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact Sharon Nicholson in writing at


No fee usually required


  • You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.


What we may need from you


  • We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

  • Where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, such as us contacting you by telephone or email, relating to our products and services, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact Sharon Nicholson. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.


Use of cookies by FP Solutions

  • Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

  • We may use cookies in order to improve the user experience of this website, tell us which parts of the websites the users have visited, provide enhanced services and remember the location and language settings for individual users.

  • Most web browsers allow some control of most cookies through the browser settings. You may refuse to accept cookies by activating the settings on your browser. However, if you select this setting you may be unable to access certain parts of our site.

Data Privacy Manager

  • We have appointed a Data Privacy Manager to oversee compliance with this privacy policy. If you have any questions about this privacy policy or how we handle your personal information, please contact the Data Privacy Manager. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Changes to this privacy notice

  • We reserve the right to update this privacy policy at any time, and we will notify you of our new privacy policy when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

If you have any questions about this privacy notice, please contact Mark Coates, Director on



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